FAQ's

Q: How to use a promotional code?

A: When you will place your order, you will enter the promotional code box’s code. You will click on the “Apply coupon” button. If it does not work, you can place your order and contact our team at info@luminousleather.com. Provide us your order number, and we will apply the code to your order.

Q: How can I return an order?

A: If you want a full refund, you can return your order within 14 days once you get it. If you wish to exchange, you can do it within 30 days. We exchange orders if you want to change the size or color of the product.

Q: If I don’t find the appropriate size in the size chart, can I place a customized order?

A: Yes, you can easily do it. All you have to do is to select the product you want. In the size option, you can get the choice to choose the customize option. When you click it, a form will appear, asking about your required size. You can fill in the details and place the order. You can also contact our team at info@luminousleather.com and get the help needed.

Q: How can I get information about the status of my order?

A: You need to open the track order page on our website. You have to provide your Order Id here, and the status of your order will be provided.

Q: Do you offer worldwide shipping?

A: Yes, all our products are delivered worldwide.

Q: how long delivery of the order takes?

A: it varies from location to location. We use the best shipping services, and it can take 6 to 8 working days.

More Queries?

If you want to ask any question related to our product or delivery system, you can visit our website, and you can chat with our team members. You can also send us an email at info@luminousleather.com.